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Writer's pictureRam Srinivasan

Are we at an inflection point of Human + AI partnership?

Source: Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 24-013:

In a recent study, researchers partnered withBoston Consulting Group (BCG) Boston Consulting Group (BCG) to examine #AI performance on realistic, complex, knowledge-intensive tasks. More than 750 consultants participated in this study. They were randomly assigned to one of three groups:

1. No AI access

2. GPT-4 access

3. GPT-4 with prompt engineering overview


Researchers found that:


➡️ Consultants using AI were significantly more productive = 12.2% more tasks, 25.1% faster, 40% higher quality.


➡️ Consultants across skill groups benefitted from AI augmentation - those below average improved performance by 43% and those above by 17%.


➡️ For tasks outside "current AI capabilities", consultants using AI were 19% less likely to produce correct solutions.


➡️ Two patterns of AI-use emerged = Centaurs and Cyborgs - those who divided and delegated to AI/themselves and those who integrated AI into tasks with continuous #technology interaction.


AI will have massive transformative effects on the #futureofwork and each one of us will need to test, learn, and adapt as we prepare for a whole new world of "Human + AI possibility".



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